Why work with NQ Eye Specialists:
We are a locally owned and operated ophthalmology clinic in Townsville looking to add a permanent full-time Medical Receptionist to our team.
Our mission is to create a healthcare experience of the highest quality which educates, empowers and cares for every patient - we want you to be a part of this! We will encourage you to strive for continuous improvement and personal growth, and live into your values on a daily basis.
We recognise the importance of a healthy workplace culture and achieve this by providing clarity of company values, encouraging innovation, investing in your professional development, and providing a psychologically safe environment.
About the role:
At NQ Eye Specialists our medical reception staff are highly valued members of our team – we are a specialist clinic and this is a specialised role. This position supports our ophthalmologists and clinical team to provide quality healthcare in line with our clinic’s values. This opportunity offers you the chance to contribute to excellent patient care and further develop your existing skillset while working within a collaborative and supportive team.
You will be offered training and guidance to perform your daily responsibilities including, but not limited to:
Proficient operation of Genie software
Liaising with doctors, other medical professionals and patients on a daily basis
Excellent customer service with a compassionate person-centred approach
Maintain a well-organised schedule in line with specialists’ requirements
Process patient invoices/receipts including competency with electronic claiming systems – e.g. Eclipse/Medicare/DVA
Daily banking and reconciliation
Booking surgical procedures
Manage a high volume of incoming/outgoing enquiries
General administrative support to other team members as required
About you:
Previous reception experience is essential (in a specialist medical setting would be highly regarded)
Ability to apply your skills in a fast-paced environment
Ability to take initiative and prioritise workload
Accuracy and sharp attention to detail
Excellent telephone manner
Effective communication and interpersonal skills
Demonstrated problem-solving skills
Passion for learning